Refund Policy

1. Introduction
Welcome to the Refund Policy of EnderCloud Hosting. This policy outlines the terms and conditions governing the refund process for our hosting services. By engaging with our services, you implicitly agree to abide by the stipulations outlined herein.

2. Refund Eligibility Criteria
2.1. Timeframe
Refunds are applicable within a specified timeframe of 24 hours from the date of initial service activation.
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2.2. Reason for Refund
‍To be eligible for a refund, you must provide a valid and detailed reason for the request. Valid reasons include technical issues, service dissatisfaction, or other circumstances deemed justifiable by EnderCloud.

3. Refund Process
3.1. Initiation
To initiate a refund, you must submit a formal refund request through our designated support channel within the stipulated 24 hours timeframe.

3.2. Reason Validation
Our support team will carefully review the provided reason for the refund. If the reason is deemed valid and falls within the eligible criteria, the refund process will be initiated promptly.

3.3. Refund Method
Refunds will be processed using the original payment method used for the initial purchase. EnderCloud reserves the right to use an alternative method in exceptional circumstances.

4. Non-Refundable Circumstances
4.1. Exceeding Timeframe
Refund requests received after the 24 hours timeframe will not be eligible for consideration.

4.2. Violations of Terms
Refunds will not be granted if the user is found to be in violation of the Terms and Conditions or Acceptable Use Policy.

4.3. Abuse of Refund Policy
EnderCloud reserves the right to deny refunds in cases of suspected abuse or fraudulent activity.

5. Partial Refunds
5.1. Partial Usage
If your service has been utilized partially, a prorated refund may be considered based on the unused portion of the service.

6. Refund Notification
Upon approval of the refund request, EnderCloud will notify you of the refund initiation, providing transparency and clarity throughout the process.

7. Contact Information for Refund Inquiries
For any inquiries, clarifications, or concerns regarding the refund process, users are encouraged to contact our support team at [email protected] or through the designated support channel on our website.

8. Changes to Refund Policy
EnderCloud reserves the right to modify this Refund Policy at any time. Users will be notified of any significant changes, and the revised policy will be made available on our website. Continued use of our services after such modifications constitutes acceptance of the updated Refund Policy.

By engaging with EnderCloud hosting services, you affirmatively acknowledge that you have read, understood, and agreed to comply with the provisions of this Refund Policy. This policy is designed to ensure fairness, transparency, and a seamless process for users seeking refunds in eligible circumstances within the specified timeframe.